Refund policy

- Defective or damaged item

1. We must be notified via email of any items that have arrive damaged immediately of receiving the goods.

2. Please include your order number, the product name, and attach photos of the damaged items within the email.

3. Do not return any damaged item until we have informed you to do so.

4. Australia Gifts will be responsible for return shipping costs if the defective claim is confirmed to be valid and if the defective items are returned via the advised postage service. No compensation for shipping costs will be provided when using other shipping methods.

5. Australia Gifts will not be responsible for any accidental damages, fault caused by negligent use or care, misuse, or handling our products carelessly.

6. If you suspect that the parcel was damaged in transit please get in touch with us within 2 business days of the parcel arriving.

- Can I cancel my order?

We are not required to provide a refund or replacement if you change your mind.

But you can choose a refund or exchange if an item has a major problem. This is when the item:

  • Is unsafe
  • Is significantly different from the sample or description
  • Doesn’t do what we said it would, or what you asked for and can’t be easily fixed.

If you want to cancel an order placed within the last 3 hours please send us an email as soon as possible with your order number.

Any cancellations are subject to a 10% bank processing & handling fee for each cancelled item, which will be deducted from your refund amount. You can make changes to an order or cancel an order within 3 hours of placing it.

After this time period, our team would have already begun preparing your order for shipment.

Please contact us via email at contact.ausgifts@gmail.com if you would like to cancel an order or return an item.

Alternatively, you can choose to keep the item and we will compensate you for any drop in value.

If the problem is not major, we will repair the item within a reasonable time. If it is not repaired in a reasonable time you can choose a refund or replacement.

Please keep your proof of purchase — e.g. your order number or proof of payment.

- I received the wrong item

We sincerely apologise if our team have sent you the wrong item. Please send us the following information to our email:

  • Order ID
  • Item Name
  • Photos that show the fault as clearly as possible, full-length photo of the item